Refund Policy

We want you to be completely satisfied with your purchase from our e-commerce application.

Eligibility for Return

• The request for return must be made within 1- 3 days from the date of delivery.

• The item must be unused, undamaged, and in its original packaging. Any accompanying tags, labels, or accessories must be intact and attached to the item.

Non-Returnable Items The following items are not eligible for return: Perishable goods, such as food or supplements with an expiration date. Personal care products, including but not limited to creams, lotions, and cosmetics. Customized or personalized items. Items specified as non-returnable in their product description.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team by support@streetmallcommerce.com within the specified return period.

2. Provide your order number, a detailed description of the item(s) you wish to return, and the reason for the return. Our customer support team will guide you through the return process, including providing you with a return shipping address, if necessary.

3. Pack the item securely in its original packaging or a suitable alternative, ensuring that it is protected during transit. Ship the item back to us using a trackable and insured shipping method

4. Once we receive and inspect the returned item, we will process your refund or exchange.

5. Refunds Upon receiving and approving your returned item, we will initiate the refund to your original method of payment.

Please note that it may take 2-6 days for the refund to be reflected in your account, depending on your payment provider.

Exchanges If you wish to exchange an item for a different size, color, or model, please contact our customer support team.

We will guide you through the exchange process and provide instructions for returning the original item.

Return Shipping Costs If the return is due to an error on our part (e.g., wrong item shipped, defective product), we will cover the return shipping costs. However, if the return is due to a change of mind or other reasons not attributable to our error, the customer is responsible for the return shipping costs.

Damaged or Defective Items In the event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, as appropriate.

Exceptions and Discretion In certain circumstances, we may make exceptions to our return policy or exercise discretion in handling specific return requests. These exceptions or discretionary actions do not waive our rights or modify our return policy. We reserve the right to modify or update our return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Cancellation Window

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Customers may cancel their order within a specified cancellation window. This window is typically a specific number of hours or days from the time of order placement. 

Cancellation Methods

If you wish to cancel an item for any reason, please contact our customer support team. We will guide you through the cancellation process and provide instructions for the refund.

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Eligibility for Cancellation

Only orders that have not been shipped or processed for shipment are eligible for cancellation.